Often accompanied by the phrase "Got unexpected error 5 in a call to NetShareGetInfo for Path,"
QuickBooks Unexpected Error 5 is a troublesome problem that may keep users from accessing their
corporate files. Usually resulting from file corruption, network issues, or erroneous user permissions,
this error usually results from the QuickBooks Database Service Manager's trouble gaining access to
the file location.
- File or Folder Permissions: The user or QuickBooks Database Service Manager could not have the required rights to access the business file or its whereabouts.
- Network Connectivity Issues: Network connectivity issues may impede access should the firm file be kept on a network server.
- File Corruption: This error might result from a business file or associated QuickBooks file corruption.
- Antivirus or Firewall Interference: Security software may error by unintentionally blocking access to a business file.
- QuickBooks cannot find a business file if its file path is erroneous or invalid.
Troubleshooting Steps
1. Verify User Permissions
- Verify that the user's rights to access the corporate file are adequate.
- Verify the user's network rights should the file be kept on a network.
- Check that the QuickBooks Database Service Manager has the required rights if you utilize a multi-user system.
2. Check Network Connectivity
- Verify the network connection if the corporate file is housed on a network.
- Ping the server to test the network connection.
- Turn off any temporarily interfering antivirus program or network firewall.
3. Check for File Corruption
- Use the QuickBooks File Doctor tool to check for and repair file damage.
- Should the File Doctor fail to fix the problem, think about a backup of the corporate file and running the Verify Data tool.
4. Review Antivirus and Firewall Settings
- Temporarily deactivate firewall and antivirus programs to check for interference.
- Make exceptions for QuickBooks in your security program; if deactivating fixes the problem.
5. Verify File Path
- Ensure the file path to the company file is correct and valid.
- Update the file path in QuickBooks should the file have been renamed or relocated.
6. Restart Services
- Restart the QuickBooks Database Server Manager service.
- Restart the Windows networking-related services.
7. Reinstall QuickBooks
- Think about uninstalling and reinstalling QuickBooks should the prior measures prove insufficient.
- Make sure your business file is backed up before reinstalling.
Additional Advice
- Try running QuickBooks as an administrator to avoid any permission problems.
- Install any outstanding Windows updates since they could provide remedies for discovered problems.
- Get QuickBooks Support in person. See QuickBooks support for further help should the issue continue.
These troubleshooting techniques should help you to fix QuickBooks Unexpected Error 5 and restore
access to your business data.
Although this blog offers broad knowledge and troubleshooting techniques, it may not apply in every
particular situation. For the most accurate and current information, always consult the official
QuickBooks manual or contact QuickBooks support.